Customer Success Manager

About the role

We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint.

What you'll do

• Managing the entire Customer Journey for an assigned portfolio of Customers
• Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value
• Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs
• Define and execute Customer Success Plans that drive both adoption and value
• Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer

What you need

• 5–9 yrs of experience
• Customer success
• Cloud security
• Sales
• AWS
• GCP
• Azure
• Any graduate

Good to have

• Salesforce