Customer Success Manager

About the role

We are seeking a dynamic and results-oriented Customer Success Manager (CSM) to join our team. The CSM will be responsible for driving customer success, fostering long-term relationships, and identifying growth opportunities. The ideal candidate is customer-centric, has a strong background in account management, and is skilled in identifying and leveraging opportunities for customer expansion.

What you'll do

• Collaboration and Communication: Act as a liaison between customers and the marketing team, ensuring seamless communication and collaboration to meet customer needs
• Customer Support Troubleshooting: Efficiently identify and resolve customer issues, ensuring prompt and effective solutions
• Customer Experience Enhancement: Focus on creating strategies and processes to optimize the customer journey and develop initiatives to enhance the overall customer…

What you need

• 5–10 yrs of experience
• Customer success
• CRM
• Customer service
• Communication
• BBA