Customer Success Manager

About the role

As a Customer Success Manager, you’ll drive strategic growth and strengthen executive-level relationships by managing and maximizing key client accounts for long-term success.

What you'll do

• Develop and execute strategic account plans with clear goals, growth objectives, and success metrics
• Lead quarterly business reviews with senior stakeholders to evaluate performance and identify new opportunities
• Collaborate cross-functionally to ensure seamless delivery and alignment with client priorities
• Forecast and track key account metrics, including revenue, retention, and satisfaction
• Build deep, trusted partnerships with senior stakeholders across top accounts

What you need

• 3–6 yrs of experience
• Customer success
• CRM
• Upselling
• Cross-selling
• Problem solving
• Any graduate

Good to have

• Key account management