Customer Success Manager

About the role

As an Account Manager at ShopOS, you’ll serve as the bridge between our clients and internal teams. You’ll own relationships with leading D2C brands, fast-moving startups, and enterprise clients, ensuring their onboarding, ongoing use, and success with ShopOS is frictionless and outcome-driven.

What you'll do

• Own client relationships : Serve as the key point of contact for clients post-sale, owning onboarding, activation, QBRs, and renewals
• Ensure client success : Work with cross-functional teams to deliver campaigns, features, and outputs that map to client goals
• Drive adoption : Understand each client’s business and identify opportunities to expand usage of ShopOS capabilities
• Monitor satisfaction : Track client health, usage metrics, and feedback to preempt churn and improve retention
• Act as a voice of the customer : Bring client insights to internal teams to inform roadmap and campaign strategy

What you need

• 3–5 yrs of experience
• Customer success
• Communication
• Upselling
• Any graduate

Good to have

• Performance marketing
• HubSpot
• Figma