Customer Success Manager | Strategic Accounts

About the role

As a Customer Success Manager at Richpanel , you’ll own a portfolio of high-value accounts and drive measurable outcomes, renewals, and growth. You’ll act as a trusted advisor to CX and e-commerce leaders—connecting business goals with automation outcomes. You’ll manage customers end-to-end—from onboarding to renewal—while helping shape Richpanel’s success playbooks, workflows, and processes.

What you'll do

• Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth
• Maintain <5% churn rate across your portfolio
• Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner
• Identify risks early and execute structured mitigation plans, surfacing upsell and cross-sell opportunities
• Lead onboarding for new customers, ensuring automation and workflows go live on time

What you need

• 4–7 yrs of experience
• Customer success
• Upselling
• Cross-selling
• Sales
• Problem solving
• Roadmapping
• B.Tech or B.E.

Good to have

• Product strategy

What you get

• ₹15 L–₹25 L a year