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Customer Success Manager

Wayground (formerly Quizizz)·Remote

Pay not stated2–5 yrsFull-timeRemote
Apply on Wayground (formerly Quizizz)'s siteTrack your applications and see your fit: start free

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About the role

This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR).

What you'll do

  • Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships
  • Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns
  • Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the…
  • Collaborate for Success: Work cross-functionally with Sales, Onboarding
  • Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes

What you need

  • 2–5 yrs of experience
  • Customer success
  • Zendesk
  • Learning and development
  • Salesforce
  • Upselling
  • Sales
  • Any graduate

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