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Customer Success Partner

Maersk GSC (India) P.L.·Mumbai

Pay not stated3–5 yrsFull-time

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About the role

Customer Success Partner at Maersk GSC (India) P.L.. Account Management & Contract Renewals.

What you'll do

  • Account Management & Contract Renewals
  • Partner closely with Sales Representatives to manage and grow customer accounts
  • Align with commercial, product, operations, customer experience, pricing, and finance teams to execute customer plans and achieve business objectives
  • Own and coordinate renewal activities across assigned Ocean and L&S products to ensure continuity of customer contracts and revenue retention
  • For assigned accounts, support new RFQs and opportunities from new logos

What you need

  • 3–5 yrs of experience
  • Customer success
  • Customer service
  • Sales
  • Escalation handling
  • Problem solving
  • BBA

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