Customer Success Representative

About the role

The Customer Success Representative is a full-time, on-site role based in Mumbai. This person will make sure every customer in an assigned cluster uses Lexlegis.ai every day and will report to the Manager – Customer Success. A lawyer who logs in once and forgets the password will not renew. A lawyer who uses Lexlegis.ai every day cannot imagine working without it.

What you'll do

• Onboarding new accounts quickly and smoothly
• Running user training sessions for lawyers, Chartered Accountants and court staff
• Monitoring usage across an assigned cluster of accounts
• Handling first line queries personally and coordinating support escalations through to resolution
• Preparing renewal paperwork and flagging expansion signals to the manager

What you need

• 2–4 yrs of experience
• Customer success
• CRM
• Sales
• Escalation handling
• B.Com or Chartered Accountant

Good to have

• LLMs