Customer Success Specialist

About the role

Unlock professional and personal growth through diverse career pathways. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

What you'll do

• Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
• Quickly resolve customer challenges by leveraging resources from across the company as needed
• Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment
• Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed
• Timely contract renewals & contract management

What you need

• 2–5 yrs of experience
• Customer success
• Customer service
• Sales
• Escalation handling
• MS Office
• Communication
• BBA