Customer Success Specialist

About the role

This position focuses on renewal management , nurturing customer relationships , and leveraging internal data insights to improve customer experience and business outcomes. Fluency in multiple European languages is essential to support a diverse customer base.

What you'll do

• Partner Enablement: Collaborate with distributor partners to streamline renewal workflows and provide guidance for customer success strategies
• Issue Resolution: Address inquiries and resolve renewal-related challenges promptly, escalating complex cases when necessary
• Process Optimization: Contribute to improving internal processes for renewals, engagement, and reporting
• Retention & Renewal Success – Achieve high renewal rates for long-tail accounts
• Customer Value Realization – Ensure customers understand and leverage product capabilities

What you need

• 3–5 yrs of experience
• Customer success
• CRM
• Communication
• Upselling
• ERP
• Cross-selling
• Any graduate