Customer Success Strategist

About the role

As a Customer Success Strategist , you'll go beyond day-to-day account management to shape strategy, drive adoption, and play a key role in helping India’s top financial institutions unlock business value from cutting-edge generative AI solutions.

What you'll do

• Client Onboarding & Enablement : Lead seamless onboarding journeys, ensuring quick time-to-value and adoption of mission-critical features within our speech analytics…
• Use Case Development : Collaborate with clients to refine speech analytics use cases that solve real business problems
• Cross-Functional Collaboration : Partner with sales, product, and operations teams to ensure seamless handovers, unified goals, and strong account momentum
• Analytics, and use-case development in a real-world enterprise context
• Product + Strategy Blend : Operate at the intersection of business success and product thinking - contributing to GTM strategies and platform evolution

What you need

• Customer success
• Upselling
• Sales
• Product strategy
• Problem solving
• Cross-selling
• Any graduate

Good to have

• Machine learning
• Prompt engineering
• Lean
• LLMs