Customer Success- Trackier (Account Management)

About the role

The role combines customer relationship management, commercial ownership, and AdTech expertise to drive retention, identify growth opportunities, optimize campaign performance, and build long-term customer partnerships.

What you'll do

• Own a portfolio of SMB and mid-market accounts, managing customer relationships throughout the ongoing account lifecycle
• Build trusted relationships with key stakeholders and decision-makers, acting as the primary point of contact for account-related matters
• Drive customer retention and account growth by understanding business goals, monitoring account health, and proactively addressing churn risks
• Identify and pursue upselling, cross-selling, and account expansion opportunities aligned with customer requirements and business objectives
• Conduct regular account reviews to evaluate performance, discuss business outcomes, identify gaps, and recommend opportunities for improvement

What you need

• 3–6 yrs of experience
• Customer success
• CRM
• Escalation handling
• Affiliate marketing
• Google Ads
• Google Analytics
• B.Tech or B.E.

Good to have

• Digital marketing
• Postman
• Cross-selling