Customer sucess lead

About the role

We are looking for a high-performing, technically sound Customer Success Team Lead to join our Hyderabad team. This is a mid-level "player-coach" role where you will manage a portfolio of strategic retail accounts while leading and mentoring a small team of junior Customer Success Managers (CSMs) and Support Associates.

What you'll do

• Team Leadership & Operations
• Lead, mentor, and coach a small team (2–4 members) of junior CSMs and Support Executives based in Hyderabad
• First-response and resolution times
• Ensure retention risks are identified early and addressed proactively
• Allocate onboarding projects and technical support tickets effectively to avoid delivery bottlenecks

What you need

• 4–7 yrs of experience
• CRM
• Customer success
• Communication
• Cross-selling
• Any graduate

Good to have

• Marketing automation

What you get

• ₹7 L–₹9 L a year