highlisted
Sign in

Customer sucess lead

Zithara.AI·Hyderabad

₹7 L–₹9 L a year4–7 yrsFull-time
Apply on Zithara.AI's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

We are looking for a high-performing, technically sound Customer Success Team Lead to join our Hyderabad team. This is a mid-level "player-coach" role where you will manage a portfolio of strategic retail accounts while leading and mentoring a small team of junior Customer Success Managers (CSMs) and Support Associates.

What you'll do

  • Team Leadership & Operations
  • Lead, mentor, and coach a small team (2–4 members) of junior CSMs and Support Executives based in Hyderabad
  • First-response and resolution times
  • Ensure retention risks are identified early and addressed proactively
  • Allocate onboarding projects and technical support tickets effectively to avoid delivery bottlenecks

What you need

  • 4–7 yrs of experience
  • CRM
  • Customer success
  • Communication
  • Cross-selling
  • Any graduate

Good to have

  • Marketing automation

What you get

  • ₹7 L–₹9 L a year

Similar jobs

Customer Service Executive

Muthoot Fincorp·Hyderabad

Can I apply
Open to any education · 0–4 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Muthoot Fincorp's site: short form, ~5 min
Early: posted 1 h ago on their own site

Voice AI Systems Engineer

Qualcomm·Hyderabad

Can I apply
Needs B.Tech or B.E. or PhD · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Qualcomm's site: account needed, ~10–15 min
Early: posted 2 h ago on their own site

Associate - Customer Care - Non - Voice 5A

Genpact·Hyderabad

Can I apply
Needs B.Tech or B.E. or B.Sc · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Genpact's site: account needed, ~10–15 min
Early: posted 3 h ago on their own site