"Customer Support Administrator”

About the role

An entry-level position that provides technical support for CES’s customers globally via its Customer Support Portal. This back-office system uses a workflow manager that guides the processor/resolver through the required manual steps to close the ticket.

What you'll do

• Review, clarify, and process CSP tickets submitted by CES’s external and internal customers
• Check technical integrity of Test Results and other related information
• Escalate tickets when necessary to the appropriate resolver following CES’s tiered response structure
• Inform CES sales and operations management as to customer issues
• Manage training requests for CES’s course catalog and business partner applications from prospective installers

What you need

• Open to freshers
• Customer service
• Sales
• B.Tech or B.E. or BBA

Good to have

• MS Office
• PowerPoint