Customer Support Analyst (US Team)

About the role

We are seeking a highly motivated and customer-focused Customer Support L1/ L2 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset.

What you'll do

• Act as the first line of support for client queries and concerns over calls & email
• Provide prompt and professional assistance to resolve issues effectively
• Gather relevant information to diagnose and troubleshoot basic technical issues
• Escalate complex or unresolved issues to Level 2 support or relevant technical teams while ensuring clear communication and proper documentation
• Follow up with clients to ensure issues are fully resolved and satisfaction is achieved

What you need

• 0–5 yrs of experience
• Customer service
• CRM
• Ticketing tools
• Zendesk
• Freshdesk
• JIRA
• Any graduate

Good to have

• HubSpot

What you get

• ₹3 L–₹6 L a year