Customer Support Associate- Italian

About the role

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains. Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;

What you'll do

• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

What you need

• Customer service
• MS Office
• Voice process
• Communication
• Sales
• Any graduate