Customer Support Engineer

About the role

You'll be joining the team leading Entrust's Identity portfolio, including the solutions formerly Onfido (AI-powered digital identity solution). With the completed acquisition, Entrust now provides the industry's most comprehensive portfolio of AI-powered, identity-centric security solutions.

What you'll do

• Show confidence when demonstrating solutions
• All-encompassing approach to customer support, adapting your language to fit the audience
• Problem solving - Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services
• Product improvement - You know what works well and what needs some tweaking
• Work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests

What you need

• 2–5 years in customer support & success
• Customer service
• SQL
• Problem solving
• Roadmapping
• B.Sc or M.Sc

Good to have

• Ruby
• Python
• JavaScript