Customer Support Engineer

MasterControl·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

The Customer Support Engineer (CSE) provides in-depth application technical support to MasterControl customers. The CSE carries out troubleshooting and root cause analysis while resolving advanced technical issues for our customers. CSEs work with fellow team members, service consultants, sales operations, and other company resources to increase customer satisfaction and loyalty.

What you'll do

Exceeding customer expectations by providing a tailored service experience
Identify and resolve customer issues via incoming calls, emails, etc
Provide customers with knowledge regarding software functionality and best practices
Identify and reproduce software defects for submission to development
Provide Customers with root cause analysis and in-depth troubleshooting