Customer Support Executive

About the role

The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.

What you'll do

• Provide timely and effective resolution to customer queries via voice and chat support
• Respond to customers in a professional, empathetic, and solution-oriented manner
• Handle simple to complex customer issues and ensure first-time resolution where possible
• Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
• Meet productivity, quality, and performance metrics as defined by the process or manager

What you need

• 0–2 years in customer support & success
• Customer service
• CRM
• Chat support
• Voice process
• Ticketing tools
• Communication
• Any graduate