Customer Support Executive

About the role

About the role As a Customer Service Associate, you will support customers through an international voice process for US banking and card services. You will resolve enquiries, provide accurate information, and deliver a professional customer experience while meeting service and quality targets. Key responsibilities Handle customer interactions professionally and efficiently throughout the assigned shift.

What you'll do

• Support customers through an international voice process for US banking and card services
• Resolve enquiries, provide accurate information, and deliver a professional customer experience while meeting service and quality targets
• Meet individual and team service-level, quality and productivity expectations
• Work toward key performance indicators such as customer satisfaction, average handling time and overall customer experience
• Implement coaching feedback and corrective actions to prevent repeat errors

What you need

• 1.5–2 yrs of experience
• Customer service
• Voice process
• Communication
• Class 12 or Class 10