CCE
Career Site·Hyderabad
- Can I apply
- Needs Diploma · 1–2 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
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About the role
The Customer Support Executive is responsible for managing day-to-day support operations for the TeachNext platform. This role involves handling inbound calls and tickets, resolving technical and functional issues.
What you'll do
- Support Queue Management: Handle inbound calls and tickets received in the support queue related to TeachNext. Ensure timely acknowledgement, categorization
- Reporting & Analysis: Prepare daily/weekly performance snapshots and analyze support metrics such as resolution time, ticket volumes
What you need
- 1–3 yrs of experience
- Customer service
- Voice process
- Complaint handling
- MS Office
- PowerPoint
- Communication
- BCA or B.Tech or B.E. or B.Sc
Good to have
- Ticketing tools
- Freshdesk
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