Customer Support Executive - International Process

About the role

Responsibilities:- Manage inbound customer calls efficiently throughout the telecom activation process- Communicate effectively with customers, field technicians, and internal business teams- Understand customer concerns through active listening and effective questioning- Provide timely solutions and aim for first call resolution- Handle customer complaints and escalations professionally with appropriate follow-up- Identify vulnerable customers and take suitable action or escalate as required-…

What you need

• 1–3 yrs of experience
• Customer service
• Telecom
• Escalation handling
• Problem solving
• Any graduate

Good to have

• Voice process
• Data entry

What you get

• Up to ₹7 L a year