Customer Support Executive - New

About the role

Customer Support Executive - New at Simply Vyapar Apps. Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.

What you'll do

• Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided
• Should be able to answer calls timely ensuring adherence to the process standards
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

What you need

• 0–2 yrs of experience
• Customer service
• Escalation handling
• Sales
• Any graduate

What you get

• ₹2.5 L–₹2.8 L a year