Customer Support Executive

About the role

Customer Support Executive at Randstad. Manage customer queries, complaints and service requests received through Email.

What you'll do

• Manage customer queries, complaints and service requests received through Email
• CRM and servicing channels
• Engage with customers through outbound calls, as per internal guidelines, to gain a
• And ensure effective resolution while delivering a superior customer experience
• Provide accurate and customer-centric responses through written and verbal

What you need

• 1–3 years in customer support & success
• Customer service
• CRM
• Voice process
• Escalation handling
• Root cause analysis
• MIS reporting
• Any graduate

What you get