Customer Support Executive

About the role

Company Overview Organization Name: Saint-Gobain India Pvt Ltd - Gyproc Business Job Purpose & Summary The Sales Coordinator will be responsible for end-to-end sales order management, customer relationship handling, payment reconciliation, and cross-functional coordination between sales, credit control, manufacturing, and supply chain teams to ensure smooth and timely dispatches.

What you'll do

• Coordinate closely with customers and market stakeholders for order confirmations, payments, and statutory documentation
• Support customers by proactively resolving operational queries and managing the formal complaint resolution process
• Make outbound calls to customers to generate repeat orders at the desired frequency and target product mix
• Own end-to-end order execution, covering order receipt, entry, forecasting, dispatch tracking, and applying applicable standard/special discounts
• Coordinate with Planning, Purchase, Manufacturing, and Logistics teams to ensure material availability meets customer delivery timelines

What you need

• 2–6 yrs of experience
• Customer service
• Sales
• ERP
• Communication
• Complaint handling
• Reconciliation
• Any graduate

Good to have

• SAP SD
• Voice process

What you get

• ₹35k a month