Customer Support Executive

About the role

This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone. This is an in-person role (M-F office | Saturday remote) at our Gurgaon HQ.

What you'll do

• Track and manage delivery SLAs, order fulfillment, tickets, issue resolution, client satisfaction, and account growth metrics to ensure service excellence
• Build strong, proactive relationships with client POCs, share performance insights, handle escalations, and drive client retention and expansion
• Identify process gaps and operational bottlenecks, recommend continuous improvement initiatives

What you need

• 0–2 years in customer support & success
• Customer service
• WMS
• Problem solving
• Escalation handling
• Any graduate