Customer Support / Helpdesk Analyst (Only for women)

About the role

Customer Support / Helpdesk Analyst (Only for women) at Jobs for Humanity. Handle customer queries and complaints through calls, emails, or chat in a professional manner.

What you'll do

• Handle customer queries and complaints through calls, emails, or chat in a professional manner
• Ticket creation/Troubleshoot product/service issues and provide timely solutions
• Coordinate with internal teams to resolve escalations and ensure customer satisfaction
• Maintain accurate records of customer interactions and feedback
• Contribute to team coordination and support colleagues when required

What you need

• 2–5 yrs of experience
• Customer service
• Escalation handling
• Problem solving
• Any graduate

Good to have

• CRM
• MS Office