Customer Support II (Voice Process)

About the role

4th Floor, Tower -1, Phoenix Equinox, Telangana, Hyderabad, India

What you'll do

• Handle inbound customer calls across multiple lines of business, providing timely and professional support
• Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and process credit and score report requests
• Investigate and resolve customer grievances and disputes, determining the appropriate course of action and engaging specialist teams where required
• Educate consumers on dispute management processes and available resolution options
• Process dispute requests that require coordination with financial institutions, gathering and validating information to support investigations

What you need

• 1–4 yrs of experience
• Customer service
• Voice process
• Learning and development
• Communication
• Any graduate