Customer Support, Manager

Multiplier Technologies·Remote

Pay not stated2–5 yrsFull-timeRemote

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About the role

We’re looking for a passionate and experienced Team Lead – Global EOR/Payroll Support to guide a team of specialists responsible for delivering exceptional support to our high value enterprise and strategic customers. In this role, you'll become a subject matter expert in EOR and Payroll services, helping your team navigate customer issues, streamline processes, and drive operational excellence.

What you'll do

Lead & Manage: Build and guide a high-performing team of Global EOR and Payroll Support Specialists, ensuring KPIs and SLAs are met and exceeded
Onboarding & Training: Design and lead onboarding and continuous learning programs to scale the team effectively
Drive Operational Excellence: Analyze team performance, identify bottlenecks, and implement data-driven solutions for continuous improvement
Process Innovation: Collaborate with support leadership to refine operational procedures and implement best practices in support