Customer Support Officer

About the role

The Customer Support Officer will play a crucial role in delivering exceptional service to our clients in the insurance sector. The ideal candidate will possess strong communication skills, both written and spoken, and have a solid understanding of insurance products and services. This position requires a proactive approach to problem-solving and a commitment to ensuring customer satisfaction.

What you'll do

• Provide high-quality customer support through various channels, including phone, email, and chat
• Assist customers with inquiries related to insurance products, policy details, and claims processes
• Communicate effectively with clients to understand their needs and provide appropriate solutions
• Document customer interactions and maintain accurate records in the company’s database
• Collaborate with internal teams to resolve customer issues and improve service delivery

What you need

• 1–3 years in customer support & success
• Customer service
• Problem solving
• BBA

Good to have

• CRM