Customer Support Representative

About the role

Manage the Q2C process (quote to cash), which includes and not limited to, the following: Prepare and submit quotations to customers and ensure our company’s DoA Process customer orders and ensure products are supplied correctly and on time Liaise with Finance and Sales departments for cash collection activities

What you'll do

• Manage the Q2C process (quote to cash), which includes and not limited to, the following: Prepare and submit quotations to customers and ensure our company’s DoA
• Process customer orders and ensure products are supplied correctly and on time
• Liaise with Finance and Sales departments for cash collection activities
• Investigate, validate, and work to resolve customer discrepancy claims and material return requests
• Work with cross-functional teams to manage customer backorders and lead time inquiries

What you need

• 3–5 yrs of experience
• Customer service
• MS Office
• Salesforce
• CRM
• Communication
• Sales
• Any graduate

Good to have

• ERP
• SAP
• Root cause analysis