Customer Support Specialist

About the role

We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

What you'll do

• Total accountability for a positive customer experience
• Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
• Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
• Manage and maintain timelines for issue resolution
• Documents software defects and works with internal departments to escalate or resolve

What you need

• 2–5 yrs of experience
• Customer service
• CRM
• Voice process
• Problem solving
• BBA

Good to have

• Salesforce