Customer Support Specialist

About the role

Looking for someone who can pick up on new systems quickly, thrive in ambiguity, and enjoy creating relationships with who they serve. A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.

What you'll do

• Become proficient in all Support Team responsibilities
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Create email templates based on most frequently asked questions
• Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
• Update customer information in the customer service database after each interaction

What you need

• 0–3 yrs of experience
• Customer service
• Zendesk
• Terraform
• Problem solving
• BBA or Diploma