Customer Support Specialist

About the role

Customer Support Engineer (JavaScript Knowledge is mandatory) Basic understanding of SQL/database concepts would be a plus 2–4 years of professional experience in JavaScript development & Support. Experience working with REST APIs and JSON. Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)

What you'll do

• Handle customer-reported issues from initial investigation through resolution
• Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions
• Communicate clearly with customers regarding issue status, findings, and expected resolution
• Integrate front-end applications with RESTful APIs and backend services
• Write clean, maintainable, and well-documented code following best practices

What you need

• 2–4 yrs of experience
• Customer service
• ERP
• REST APIs
• LLMs
• JavaScript
• Machine learning
• Any graduate

Good to have

• SQL