Customer Support Team Lead

About the role

The Customer Support Team Lead is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first, while providing continuous feedback from customers to various product teams. The Customer Support Team Lead will provide leadership to the Customer Support Team.

What you'll do

• Establish and maintain Quality Compliance and other processes required for an exceptional level of customer support
• Liaising with the relevant departments to ensure that customer objectives are being met
• Ensuring that regular audits of communications are performed and that appropriate training is provided to personnel in this area
• Developing and maintaining customer satisfaction measurement metrics
• Participate directly in the product design process, to identify gaps between customer expectations and product design as early as possible

What you need

• 2–5 yrs of experience
• Customer service
• Communication
• Any graduate