Customer Trust Lead

About the role

As a member of the Trust organization, this role serves as a key external-facing representative, engaging with customers to explain security and compliance concepts and guide discussions toward meaningful, business-aligned outcomes across security, privacy, data governance, AI, and resilience.

What you'll do

• Serve as a primary point of contact for customer-facing security and compliance inquiries, including questionnaires, due diligence requests, and customer calls
• Assess and communicate security and compliance risk at the appropriate level
• Review security- and compliance-related contract language and customer requirements in partnership with Legal and other internal stakeholders
• Collaborate cross-functionally to provide accurate, consistent, and timely responses
• Experience supporting enterprise customers in a SaaS or technology environment

What you need

• 5–9 yrs of experience
• Due diligence
• ISO 27001
• Communication
• Any graduate