Customer Value Architect

About the role

The Customer Value Architect (CVA) team sits inside Mixpanel's Revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel.

What you'll do

• Own the onboarding outcome and time-to-value for your accounts: take the handoff from the Account Executive, partner with the Delivery Engineer on the technical build
• Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time, so value can be proven later
• Build and maintain a network of champions and evangelists across the account, rather than relying on a single point of contact
• Monitor product usage and account health signals; run regular business reviews that surface adoption gaps early and turn them into targeted enablement
• Quantify value delivered against baseline and lead Quarterly Business Reviews (QBRs) and value reviews — partnering with the Renewal Manager as renewal approaches and…

What you need

• 3–5 yrs of experience
• Customer success
• LLMs
• Instrumentation
• Any graduate