CX BA

About the role

The Sales Business Analyst will be responsible for collecting, analyzing, and interpreting sales data, market trends, and customer behavior to provide actionable insights for improving sales performance. This role requires strong analytical skills, attention to detail, and the ability to communicate findings effectively to the sales team and management.

What you'll do

• Analyze sales performance data to identify trends, patterns, and areas for improvement
• Prepare and deliver detailed sales reports and dashboards for management and the sales team
• Monitor key performance indicators (KPIs) and provide regular updates on sales progress
• Assist in developing accurate sales forecasts based on historical data, market conditions, and sales pipeline
• Evaluate sales projections and provide recommendations for adjustments based on current performance

What you need

• 5–9 yrs of experience
• CRM
• Sales
• Data visualisation
• Power BI
• Salesforce
• Tableau
• B.Com or BBA