Data/ Business Analyst

About the role

SmartAssist enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions. We work within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.

What you'll do

• You perform quantitative analyses that translate data into actionable insights and provide analytical, data-driven decision-making support for key projects
• You provide reporting and performance monitoring to product (Data Science and Customer Success) teams using data drawn from diverse sources
• You own and evangelize data-driven experimentation in the team to improve the product offerings, and document it
• You enable product reviews, deep dives and analyses through the effective use of data and communicate and report insights and recommendations to shape product strategy
• You ensure that any data required for carrying out the other responsibilities for the product/features you’re working on is properly instrumented and logged

What you need

• 3–6 yrs of experience
• SQL
• Dashboarding
• Data warehousing
• Data modelling
• Statistics
• Customer success
• B.Tech or B.E.

Good to have

• SPSS
• SAS
• Google Analytics
• Excel
• R
• Tableau