Debt Manager-Flows-Personal Loan

IDFC FIRST Bank·Indore

Pay not statedMid levelFull-time

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About the role

The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role holder is accountable for the efficiency and optimization of EMI recovery from customers while ensuring adherence to all bank guidelines.

What you'll do

Manage and undertake the collections process for assigned debts
Regularly track the portfolio for specific buckets in the assigned area
Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters
Allocate and achieve targets from agencies or in-house teams
Follow up regularly with defaulting customers