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Deputy Manager - Customer Service

Muthoot Fincorp·Bengaluru

Pay not stated5–8 yrsFull-time
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About the role

CORPORATE OFFICE - MFL One, CORPORATE OFFICE - MFL One, CORPORATE OFFICE - MFL One, KORAMANGALA, KORAMANGALA, OM/BANGALORE, OM1001, NA, KARNATAKA

What you'll do

  • Own the complete customer support ecosystem across app, web, and social platforms
  • Act as the single point of ownership for all customer experience outcomes
  • Ensure consistent, high-quality engagement across all customer touchpoints
  • Escalation & Resolution Management
  • Manage and resolve critical customer escalations across transactions, disbursals, and service issues

What you need

  • 5–8 yrs of experience
  • Customer service
  • CRM
  • MIS reporting
  • Telecom
  • Vendor management
  • Business development
  • BBA or MBA

Good to have

  • Customer success
  • Freshdesk
  • Zendesk
  • SOP writing

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