Deputy Manager - Service Support Management

About the role

Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work.

What you'll do

• Be responsible for Client Service
• Responsible for end to end support of the policy lifecycle services Participate in renewal review meetings alongside Producer/CSM/CSS Lead service expansion, deployment
• Manage assigned branch portfolios and book management responsibilities, conducting periodic quality audits to identify improvement opportunities and enhance service…
• Collaborate effectively across business, operations, and support functions to drive seamless service delivery and achieve organizational objectives
• Be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team

What you need

• 8–10 yrs of experience
• Performance management
• CSS
• Any graduate