Deputy Manager-Strategy, Organisation & Transformation

About the role

Deputy Manager-Strategy, Organisation & Transformation at LPIN LeasePlan. Customer Satisfaction.

What you'll do

• Manage voice of the customer program
• Implement and analyse Transactional and Annual Surveys to draw insights and develop plans for process improvement and enhance overall Customer Experience
• Design & promote seamless customer journeys
• Facilitate resolution of escalated customer support requests or complaints and collaborate with teams to ensure memorable and positive customer outcomes regardless of…
• Collect and analyze data on consumers, and the marketplace via surveys, internal data analysis and market research. Provide insights and recommendations for strategic…

What you need

• Process improvement
• Market research
• Data analysis
• ISO 9001
• ISO 27001
• Problem solving
• B.Tech or B.E. or B.Com or BBA or MBA

Good to have

• PowerPoint
• Research
• Excel
• Customer success
• Power BI
• Lean