Deputy Service Manager

About the role

The Deputy Service Manager is responsible for the successful handling of Operations and Maintenance (O&M) projects, ensuring the timely resolution of complaints, troubleshooting and training of operators. The role requires proactive communication with clients, continuous improvement of existing processes and ensuring the smooth execution of both preventive and breakdown maintenance tasks at various field locations.

What you'll do

• Manage and oversee the operations and maintenance (O&M) projects, ensuring all aspects of service delivery are met efficiently and in line with customer requirements
• Coordinate with internal teams to ensure timely execution of O&M tasks across all field sites
• Respond to client complaints and service issues in a timely and efficient manner, minimising downtime and ensuring quick resolution
• Ensure that all complaints are logged, tracked and addressed within the defined service level agreements (SLAs)
• Analyse recurring issues or complaints and work towards identifying root causes

What you need

• 3–4 yrs of experience
• Preventive maintenance
• Communication
• Sales
• B.Tech or B.E. or M.Tech