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Deputy Unit Manager - Operations and Service

Bajaj Finance·Pune

Pay not statedMid levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and

What you'll do

  • Deep dive & analyze current customer grievances by checking samples of each complaint types
  • Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types•Recommend & execute the solutions through System changes…
  • Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect

What you need

  • SOP writing
  • Internal audit
  • Root cause analysis
  • Any graduate

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