Designated Support Engineer - Spark

About the role

In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience. Manage large strategic accounts to provide high-touch support experience Project manage all open support cases to expedite support ticket closure

What you'll do

• Manage large strategic accounts to provide high-touch support experience
• Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution
• Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders

What you need

• 5–9 years in it support & networking
• Spark
• Databricks
• Python
• Java
• Scala
• Any graduate