Development Escalation Engineer - SSE

About the role

The Cloud Developer builds from the ground up to meet the needs of mission-critical applications and is always looking for innovative approaches to deliver end-to-end technical solutions to solve customer problems. Brings technical thinking to break down complex data and to engineer new ideas and methods for solving, prototyping, designing, and implementing cloud-based solutions.

What you'll do

• Lead engineering investigations for complex production issues and customer escalations
• Perform root cause analysis across distributed cloud-native services and identify software defects
• Collaborate with Software Engineering to reproduce issues, validate fixes, and improve product quality
• Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior
• Drive improvements in observability, diagnostics, automation, and troubleshooting tools

What you need

• 5–9 yrs of experience
• Microservices
• AWS
• gRPC
• TCP/IP
• Kubernetes
• Docker
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Shell scripting
• Go
• Python
• Java
• JavaScript
• TypeScript