Dialer Operations Specialist

About the role

Dialer Operations Specialist at Ketto Online Ventures. Dialer Management – Manage the day-to-day operations of the dialer platform, including configurations, campaigns, users, numbers, and calling rules.

What you'll do

• Dialer Management – Manage the day-to-day operations of the dialer platform, including configurations, campaigns, users, numbers, and calling rules
• Agent Management – Add, remove, and manage agent accounts, extensions, call permissions, and dialer access
• Campaign Management – Create and configure calling campaigns based on business requirements, including agent allocation, calling lists, schedules, and campaign rules
• Number/DID Management – Manage DIDs and outbound calling numbers, including allocation, mapping, activation, and deactivation
• Call Routing & IVR Management – Support configuration and maintenance of IVR flows, call routing, queues, and inbound/outbound call journeys

What you need

• 3–6 yrs of experience
• Reporting
• MIS reporting
• Coordination
• SOP writing
• CRM
• Documentation
• Any graduate

Good to have

• Excel
• Vendor management
• Data analysis
• Voice process
• Telecom