Digital Media Specialist

About the role

As a Digital Media Specialist, you will be responsible for supporting clients across campaign setup, troubleshooting, optimization and platform-related requests. You will work closely with clients and internal stakeholders to resolve issues, identify opportunities for improvement and ensure campaigns are delivered effectively.

What you'll do

• Own client requests from end-to-end, ensuring questions, issues and escalations are handled effectively, efficiently and with a strong customer focus
• Communicate clearly and confidently with clients and internal stakeholders, including explaining technical topics in a simple and actionable way
• Contribute to a culture of knowledge sharing, proactively sharing useful case resolutions, learnings and ideas with the wider team
• Identify opportunities to improve processes and ways of working, and take initiative to help implement practical improvements

What you need

• 1–2 yrs of experience
• Customer success
• Escalation handling
• Problem solving
• Any graduate