Digital Workspace Analyst

About the role

To support our expanding IT operations across India, we are hiring a Digital Workspace Analyst to serve as the first point of contact for users worldwide, and you will operate within a general office environment. How are you creating an impact? As a Digital Workspace Analyst, you will provide technical support and a high level of customer service to users across our global business.

What you'll do

• Provide technical support and a high level of customer service to users across our global business
• Provide technical support to troubleshoot basic end-user issues and handle user administration tasks
• Perform software asset management, ensuring accurate inventory, compliance with licensing agreements, and up-to-date records
• Participate in the knowledge management process to resolve tier 1 incidents
• Follow standard Service Desk operating procedures, accurately logging all tickets in the defined tracking software

What you need

• 2–4 yrs of experience
• Ticketing tools
• Any graduate

Good to have

• ServiceNow